Wireless Support Services

ComServe's Back Office Support Program provides a complete post-sale operation to maximize the relationship between the wireless provider and the client. Our automated support processes, along with a superior customer care back-office operation for provisioning, referrals, and employee account management gives your sales team time to concentrate on their strengths…SELLING!

ComServe can customize a program to your needs using any combination of the following services:
• Customer service to respond to Corporate and Employee questions including billing issues
• New service and equipment requests are received and processed
• New equipment programmed prior to shipment
• Customer information is verified and entered into carrier and Comserve system
• Incorrect addresses are researched and corrected
• Activation confirmations are sent to sales team
• Client post sale follow-up calls to generate additional sales and reinforce sale
• Post sale accessory orders processed
• Flexible customer service and follow-up plans
• Customized activity reports available for sales and management
• Commissions reconciliation
• Departmentalized and other custom re-billing/reporting options available