Utility Billing and Support
ComServe's Utility Billing and Support Program provides a program for public utility departments. Our customized billing system, along with a superior customer care back office operation for billing, customer service and collections reduces the expenses associated with printing customer bills and servicing your customer accounts.
ComServe can customize a program to your needs using any combination of the following services:
- 800 number customer service to respond to billing and customer care questions
- New service requests are received and processed
- Customer information is verified and entered into billing system
- Bills are printed and mailed - Mail & return envelopes, paper, postage included
- Automatic Credit Card customers are processed and notified of expiration dates
- Incorrect addresses are researched and corrected
- Flexible customer pricing plans, billing options, and customized reports
- Payments are received and processed. NSF check letters are printed and mailed
- Late fees are automatically posted to customer accounts where applicable
- Late paying customers are notified regarding suspension of service
- Non-paying customers are suspended and charged a reconnect fee
- Suspended customers are reactivated upon receipt of payment
- Collection letters mailed - Mail & return envelopes, paper, postage included
- Collection amounts are placed on customer credit reports
- Carrier bills are reconciled against customer database
- BBB, subpoena and PUC requests are processed
- Account activity reports are generated and provided monthly
- Departmentalized and other custom billing/reporting options available
- On-line access to customer database
