We are fully equipped to meet your IT needs.

Switching Systems

The MERLIN MAGIX® Integrated System delivers industry-leading communications capabilities in a powerful public branch exchange (PBX) that supports everything from basic voice to Internet access - all from a single platform - helping to make it highly cost-effective and easy to install, service, maintain, and grow.

Call Center Monitoring System (ACD)

The TASKE ACD Monitor provides real-time and historical information on call center performance, individual or group agent activity, and queue status. TASKE works in conjunction with the Merlin Magix system that provides monitoring and performance tracking individual groups or designated DNIS.

Internet Services
Cisco Routers Symantec Enterprise Firewall

Local Area Network
Microsoft Windows 2000 Server
Redundant Storage RAID 5
100/1000 MB switched

Fax Server
Dedicated Digital Fax server

Backup Systems
Onsite/Offsite backups

Email Server
Microsoft Exchange 2000

Anti-Virus Server
Symantec Enterprise

Customer Service Workstations
Internet capable PC
Large color monitor
Personal Desk with storage
Ergonomic Chair
Display Phone with noise canceling hands free headset connected to LAN
Windows 95/98/00/XP/NT