Telecommunications Management
ComServe's Managed Services Program provides
telecom asset management, contract compliance, and bill
verification. Our automated "exception from baseline" reporting
provides focuses on resolving issues efficiently, which
gives you the time to concentrate on your core business
activities.
ComServe can customize a program to your
needs using any combination of the following services:
- Device database created and maintained
- Unlimited quantities and types of devices/services
- Carrier contract compliance
- Bill verification and summarization
- Device/Service adds, deletes and changes tracked
- Service abuse identified and users notified
- Departmentalized re-billing
- Dispute management and resolution
- Trend analysis
- Identification of cost effective alternatives
- Reporting by device/service, location, department,
user
- Custom reporting available
- ComServe does all the work for you!
Wireless Support
ComServe's Back Office Support Program provides a complete
post-sale operation to maximize the relationship between
the wireless provider and the client. Our automated support
processes, along with a superior customer care back-office
operation for provisioning, referrals, and employee account
management gives your sales team time to concentrate on
their strengths. SELLING! ComServe can customize a program
to your needs using any combination of the following services:
ComServe can customize a program to your needs using
any combination of the following services:
- Customer service to respond to Corporate and Employee
questions including billing issues
- New service and equipment requests are received and
processed
- New equipment programmed prior to shipment
- Customer information is verified and entered into
carrier and Comserve system
- Incorrect addresses are researched and corrected
- Activation confirmations are sent to sales team
- Client post sale follow-up calls to generate additional
sales and reinforce sale
- Post sale accessory orders processed
- Flexible customer service and follow-up plans
- Customized activity reports available for sales and
management
- Commissions reconciliation
- Departmentalized and other custom re-billing/reporting
options available
Repair Dispatch
ComServe's Dispatch Support Program provides
a complete back-office service order request and dispatch
operation for the service industry. Our automated support
processes, along with a superior customer care back-office
operation for scheduling and reporting, gives you the time
to concentrate on other activities.
Comserve can customize a program to your
needs using combinations of the following services:
- Customer service to receive and document request for
service
- Customer information is verified and entred into database
- Incorrect addresses are researched and corrected
- Repair services schedule is maintained and updated
- Repair request are sent to repair personnel via text
messaging to cell phone or 2-way pager
- 2-way pager service is provided
- Weekly activity reports
- Monthly activity reports
- Provide follow up call survey for 1 of each 15 service
calls
Utility Billing
ComServe provides customized back office
support programs for public utilities that can save your
company money and help capture lost revenue. Click here
for more information.
CLEC Billing
ComServe's National Billing and Support
Program provides a complete post-sale operation for the
communication reseller. Our customized billing system, along
with a superior customer care back-office operation for
provisioning, collections, and carrier billing reconciliation,
gives you the time to concentrate on your strengths.SELLING!
Click here for
more information
