Wireless Support
ComServe's Back Office Support Program provides a complete post-sale operation to maximize the relationship between the wireless provider and the client. Our automated support processes, along with a superior customer care back-office operation for provisioning, referrals, and employee account management gives your sales team time to concentrate on their strengths.SELLING! ComServe can customize a program to your needs using any combination of the following services:
- Customer service to respond to Corporate and Employee questions including billing issues
- New service and equipment requests are received and processed
- New equipment programmed prior to shipment
- Customer information is verified and entered into carrier and Comserve system
- Incorrect addresses are researched and corrected
- Activation confirmations are sent to sales team
- Client post sale follow-up calls to generate additional sales and reinforce sale
- Post sale accessory orders processed
- Flexible customer service and follow-up plans
- Customized activity reports available for sales and management
- Commissions reconciliation
- Departmentalized and other custom re-billing/reporting options available
Repair Dispatch
ComServe's Dispatch Support Program provides a complete back-office service order request and dispatch operation for the service industry. Our automated support processes, along with a superior customer care back-office operation for scheduling and reporting gives you the time to concentrate on other activities.
Comserve can customize a program to your needs using combinations of the following services:
- Customer service to receive and document request for service
- Customer informatoin is verified and entred into database
- Incorrect addresses are researched and corrected
- Repair services schedule is maintained and updated
- Repair request are sent to repair personnel via text messaging to cell phone or 2-way pager
- 2-way pager service is provided
- Weekly activity reports
- Monthly activity reports
- Provide follow up call survey for 1 of each 15 service calls
Telecommunications Management
ComServe's Managed Services Program provides telecom asset management, contract compliance, and bill verification. Our automated "exception from baseline" reporting provides focuses on resolving issues efficiently, which gives you the time to concentrate on your core business activities.
ComServe can customize a program to your needs using any combination of the following services:
- Device database created and maintained
- Unlimited quantities and types of devices/services
- Carrier contract compliance
- Bill verification and summarization
- Device/Service adds, deletes and changes tracked
- Service abuse identified and users notified
- Departmentalized re-billing
- Dispute management and resolution
- Trend analysis
- Identification of cost effective alternatives
- Reporting by device/service, location, department, user
- Custom reporting available
- ComServe does all the work for you!
Utility Billing
ComServe provides customized back office support programs for public utilities that can save your company money and help capture lost revenue. Click here for more information.
CLEC Billing
ComServe's National Billing and Support Program provides a complete post-sale operation for the communication reseller. Our customized billing system, along with a superior customer care back-office operation for provisioning, collections, and carrier billing reconciliation, gives you the time to concentrate on your strengths.SELLING! Click here for more information
