Repair Dispatch Services

ComServe’s Dispatch Support Program provides a complete back-office service order request and dispatch operation for the service industry. Our automated support processes, along with a superior customer care back-office operation for scheduling and reporting gives you the time to concentrate on other activities.

Comserve can customize a program to your needs using combinations of the following services:
• Customer service to receive and document request for service
• Customer informatoin is verified and entred into database
• Incorrect addresses are researched and corrected
• Repair services schedule is maintained and updated
• Repair request are sent to repair personnel via text messaging to cell phone or 2-way pager
• 2-way pager service is provided
• Weekly activity reports
• Monthly activity reports
• Provide follow up call survey for 1 of each 15 service calls