Frequently Asked Questions

(click on a question to view the answer or browse the list below.)

• My pager display reads "Tone Only"
• My pager display has Antenna-like symbols or Out of Range on the LCD screen
• My pager is receiving garbled messages
• My pager display reads "Low Cell" or a battery symbol is displayed
• My pager is not receiving any pages
• When I dial my pager the message says my pager has been disconnected
• How do I change my custom greeting?

My pager display reads "Tone Only"

"Tone Only" indicates an incomplete page being sent by the caller. The caller disconnected without entering any information, or you were in a fringe area or non-coverage area when the page was received.

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My pager display has Antenna-like symbols or Out of Range on the LCD screen

This message indicates that the pager is no longer detecting a signal from a transmitter. The pager is no longer in a covered area, or there is a system problem. If you are confident that you are in your coverage area and the problem persists for 24 hours, please contact ComServe for further assistance.

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My pager is receiving garbled messages

In most circumstances this indicates a problem with the pager programming. If the problem persists for 24 hours, please contact ComServe for further assistance.

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My pager display reads "Low Cell" or a battery symbol is displayed

This indicates the pager battery needs to be replaced.

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My pager is not receiving any pages

This could possibly be due to a low battery cell. Take out the old battery, let the pager "reset" itself for approximately 10-15 minutes and then replace the battery with a new cell. If your LCD display is still showing the date and time and replacing the battery did not help, please call ComServe for further assistance.

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When I dial my pager the message says my pager has been disconnected

This could possibly be due to a problem with the carrier towers. If the problem persists for 24 hours, please contact ComServe for further assistance.

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How do I change my custom greeting?

1. Dial your pager number
2. Enter 0, then your access code
3. Enter 11..Custom Greeting
4. Enter 30…begin recording
5. Enter 1…end recording
6. Enter 40…review message

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